Maruti Suzuki Tops JD Power CSI 2015

Maruti Suzuki Maintains Top Position in JD Power CSI 2015 – India Customer Service Index:

In the recently published JD Power CSI 2015 (India Customer Service Index) Study, India’s top car-maker Maruti Suzuki India Ltd. has again retained its top ranking. The JD Power Customer Satisfaction Index is one of the most reliable surveys; which reviews the customer service related aspects such as Service Initiation, Service Adviser, Service Facility, Vehicle Pickup, and Service Quality. Sourced from JD Power Asia Pacific 2015 India Customer Service Index (CSI) Study^SM, the JD Power rankings are measured on a 1000-points scale against which the automotive companies are compared for overall customer satisfaction. Higher the points means greater the satisfaction.

The rankings for JD Power CSI 2015 are as follows:

1. Maruti Suzuki – 906

2. Honda Cars India – 880

• Market Average – 866

3. Hyundai India – 849

3. Tata Motors – 849

4. Mahindra – 846

5. Toyota – 840

6. Nissan – 802

7. Chevrolet – 786

8. Ford – 782

9. Renault – 781

10. Fiat – 777

11. Volkswagen – 774

12. Skoda – 769

According to JD Power CSI 2015, while Maruti Suzuki retained the top position for the 16^th consecutive year; Honda also retained its 2^nd position in 2015. Hyundai, however, lost its 2^nd position to settle at the 3^rd place in the list; as a result in decline of its service delivery.

Tata Motors which was at the 4^th spot in 2014; jumped the queue by one place to get a respectable 3^rd place jointly with Hyundai, which evidently indicates that Tata Motors has remarkably improved its service delivery. Mahindra & Toyota bagged 4^th & 5^th places respectively in JD Power CSI 2015; while, Nissan moved from 5^th to 6^th place. Chevrolet, however, jumped up to the 7^th place in 2015 from its 9^th spot in 2014; indicating that the customers were happier with the company’s service in 2015.

Ford; which was ranked decently 6^th in 2014, went down to 8^th place in 2015, indicating that the customers were not very happy with the company’s service. On the other hand, Volkswagen; which was already at 7^th place in 2014 went further down to 11^th place – indicating a considerable decline in its service delivery. Skoda too retained its bottom most position for the second time in a row in JD Power CSI 2015; indicating that the company did absolutely nothing to improve its service quality since 2014.

More information can be obtained at: http://india.jdpower.com/press-releases/2015-india-customer-service-index-csi-study%E2%80%94mass-market